1 Introduction
Welcome to 96c casino. Thank you for reading our privacy policy. This document explains how we collect your personal information, what we use it for, and the care we take to keep it secure.
As a responsible online gaming platform, 96c casino places your privacy above all else. We believe transparency is the foundation of trust — which is why this privacy policy holds nothing back. You'll know exactly what information we hold and how we use it.
By using our website, mobile app, or any of our services, you agree to this privacy policy. If you have any concerns, please contact us before using our services.
This privacy policy applies solely to 96c casino's own platform. Third-party payment gateways and game providers operate under their own separate privacy policies.
2 What information we collect
96c casino only collects information that is truly necessary. Below is a full breakdown of what we collect:
Directly Provided Information
Information you provide when registering or using our services:
- Full Name & Date of Birth
- Email address and mobile number
- Residential Address & Country
- National ID Number (for KYC verification)
- Payment Details (mobile banking number or wallet ID)
Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device information
- Browser Type & Operating System
- Pages Visited & Session Duration
- Referral Source (how you found our site)
- Cookies & Local Storage Data
Transaction Information
Records of your deposits, withdrawals, betting history, and bonus usage are retained. This is required by legal obligations and for dispute resolution purposes.
| Data Type | Purpose of Collection | Mandatory |
|---|---|---|
| Name & Contact Information | Account creation and communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Identity Document | KYC verification | On withdrawal |
| Payment Information | Transaction Processing | Yes |
| Device & IP | Security & Fraud Prevention | Automatic |
| Gaming History | Legal records and dispute resolution | Automatic |
3 Use of Data
96c casino uses your information for the following purposes:
Service Delivery & Operations
- Creating and managing your account
- Processing Deposits & Withdrawals
- Keeping Gaming Services Running Without Interruption
- Providing Customer Support
Security & Legal Compliance
- Preventing Fraud & Money Laundering
- Compliance with AML (Anti-Money Laundering) regulations
- Preventing access by minors
- Complying with directives from legal authorities
Service Improvement & Personalization
- Recommending games based on your preferences
- Sending Relevant Promotions & Bonus Offers
- Analyzing Platform Usability
- Identifying & Resolving Technical Issues
We never sell your data to advertisers or use it for commercial purposes without your consent.
5 Cookie Policy
Cookies are small text files stored in your browser. 96c casino uses the following types of cookies:
Essential cookies
These cookies are essential for the website to function properly. They handle login sessions, store security tokens, and remember your language preference. These cookies cannot be disabled.
Performance Cookies
Used to analyze which pages receive the most traffic, where errors occur, and similar patterns. This data is fully anonymized and used only to improve our services.
Functional Cookies
Used to remember your settings, language, and display preferences. Disabling these won't break the site, but you will need to reconfigure your settings each time you visit.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect login and payment functionality.
6 Data Protection Measures
96c casino has implemented industry-leading security measures to keep your data safe:
- SSL/TLS encryption: All data transmissions are 256-bit encrypted
- Firewall Protection: Multi-layer firewall to prevent unauthorized access
- Two-Factor Authentication (2FA): An additional security layer for your account
- Regular Security Audits: Third-Party Penetration Testing
- Data Backup: Encrypted backups stored on secure servers
- Access control: Only authorized personnel can access this data
In the event of a data breach, we will notify affected users within 72 hours and work to resolve the issue as quickly as possible.
We will never ask for your password, PIN, or OTP via email or message. If you receive such a request, it is a scam — please report it to us immediately.
7 Your privacy rights
As a 96c casino user, you have the following rights over your own data:
Right to Access Your Data
Right to know what information we hold about you
Right to Rectification
Right to Request Correction of Inaccurate or Outdated Information
Right to Erasure
Right to Request Deletion of Specific Data
Right to Restrict Processing
Request to Restrict Use of Your Data for Specific Purposes
Data Portability
Right to receive your data in a portable format
Right to object
Right to Object to Certain Data Processing
To exercise any of these rights, please contact our support team. We will process your request within 30 days.
8 Data Retention Period
96c casino does not retain your data beyond defined periods. Retention timelines vary depending on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal obligations |
| Transaction Records | 7 years | AML and tax laws |
| KYC documents | 5 years after the end of the relationship | Regulatory Requirements |
| Support Chat Logs | 2 years | Quality Control |
| Cookie Data | Up to 1 year | Service Improvement |
| Marketing Preferences | Until you withdraw consent | Your consent |
Once the retention period has passed, your data is securely deleted or anonymized so that you can no longer be identified.
9 Minor protection
96c casino strictly enforces a policy of keeping minors under the age of 18 away from gaming and betting. We do not knowingly collect any personal information from minors.
Date of birth is verified at registration, and ID verification may be requested in suspicious cases. If we determine that a minor has registered, their account will be immediately closed and all associated data will be deleted.
If you believe a minor is using our platform, please notify our support team immediately. We will take prompt action.
10 Policy Changes
96c casino may update this privacy policy as needed. For significant changes, we will:
- We will send a notification to your registered email address
- We will display a prominent notice on the platform
- The date of any changes will be noted at the top of this page
Continued use of the platform after any changes are made will be considered your acceptance of the updated policy. We recommend reviewing this page from time to time.
If any significant changes are made to this policy, we will notify you at least 7 days in advance so you have time to make an informed decision.
11 Contact Us
For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us. Our data protection team is always here to help.
Email: [email protected]
We typically respond within 24–48 hours. For urgent matters, reach us via live chat — our support team is available 24/7.
If you are not satisfied with our response, you may file a complaint with the relevant data protection authority.